Your First Appointment

Our office will call to register you and take your medical history prior to your first appointment.

X-Rays

For your convenience, most plain x-rays can be taken in our office. Because of our close proximity to Decatur Memorial Hospital, x-rays taken there can be accessed through our computer system. This saves you the time of obtaining copies from the hospital. Copies of your x-rays are available for a nominal fee. When requesting copies from our office, please give us at least three days written notice.

Medical Records/Confidentiality

All medical information is kept strictly confidential according to HIPAA guidelines. No information regarding your condition will be given to your employer, friends or relatives without your permission. The only exception to this is when we are required to do so by law. For more information please see our HIPAA Notice of Privacy.

Fees

All fees for office visits and co-payments are due and payable at the time of your visit. For your convenience, Raycraft & Jones Orthopaedics accepts cash, checks, Visa, and MasterCard. As a service to you, X-rays and additional treatment may be billed to your insurance. For more information please see our Financial Policy.

Insurance

Raycraft & Jones Orthopaedics accepts most insurance plans and participates with some managed care plans. Please contact your insurance company to verify coverage and bring current insurance cards to each visit.

Prescription Refills

Prescriptions and refills for established patients of Raycraft & Jones Orthopaedics are issued during regular office hours. You can make your request by calling 217-875-8100. A 24-hour notice is required.